



Frequently Asked Questions (FAQs)
How long does shipping take?
We process all orders within 1–3 business days. Delivery timelines vary depending on your location, but most orders are delivered within 5–10 business days across India.
Do you offer Cash on Delivery (COD)?
Please refer to the payment options available at checkout. If Cash on Delivery is available for your location, it will be displayed automatically during checkout.
How can I track my order?
Once your order has been shipped, you will receive a tracking link via email or SMS to monitor your shipment.
What are the shipping charges?
Shipping charges, if applicable, are calculated at checkout based on your delivery location.
Can I cancel my order?
Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation requests cannot be accepted. Please refer to our Returns & Cancellation Policy for more details.
What is your return policy?
We accept returns in accordance with our Returns & Cancellation Policy. Please review the policy page for eligibility, timelines, and return conditions.
Are your sarees authentic?
Yes. Every Karghaa saree is crafted with premium fabrics and reflects authentic Banarasi craftsmanship. Each piece undergoes a quality inspection before dispatch.
How should I care for my Banarasi saree?
We recommend dry cleaning only and storing the saree in a cool, dry place. Avoid direct sunlight for extended periods and follow our care guidelines to preserve its beauty.
Can I exchange a product?
Exchanges are subject to our Returns & Cancellation Policy. Please contact our support team if you require assistance.
How can I contact customer support?
For any questions or assistance, please use the Contact Us page or email our support team. We're happy to help.
- karghaa ships across India via BlueDart, DTDC, DHL, UBX, or FedEx
- We'll share a tracking number once your order is dispatched
- Domestic deliveries take 5–7 working days
- Domestic shipping is free of charge
- International shipping — coming soon, as we complete our export setup
- Saree — L 5.4m × W 1.1m, Blouse — 90cm × W 1.1m
- Dupatta — L 2.4m × W 1.01m
- Stole — L 2.2m × W 0.5m
- Scarf — 92cm × 92cm
- Tillet — L 82.5cm × W 5.58cm
- All our garments are made to order
- Please contact us for precise measurements of our products
- Dry clean only
- Store wrapped in a soft muslin or cotton cloth — avoid plastic covers, which trap moisture and damage the zari
- Re-fold along different creases every few months to prevent permanent fold lines
- Keep away from direct sunlight and damp storage
- Iron on low heat, ideally with a thin cloth between the iron and the silk
- Manufactured & Packaged by: ANN Global Pvt Ltd (karghaa), 36/61 Kabir Nagar, Varanasi, Uttar Pradesh
- For feedback or complaints, write to us at annglobal08@gmail.com
- Country of Origin: India

